Frequently Asked Questions

Absolutely. Invoices are generated automatically for every transaction and available in your dashboard under Payments. You can also request custom invoices for procurement departments.

Hosting plans carry a 14-day money-back guarantee. Project-based services are refunded per the terms agreed in your Statement of Work. Contact support@nexalyse.com to initiate a refund request.

We work with organisations of all sizes — from solo founders to Fortune 500 subsidiaries. Our flexible service tiers ensure startups get enterprise-quality solutions at startup-friendly prices.

We have deep experience in fintech, healthcare, logistics, retail, education, government, and telecommunications. However, our platforms are industry-agnostic and adaptable.

Yes. Our team handles the full migration — files, databases, email accounts — at no extra cost for Standard and Business plan customers. Migration typically completes within 24–48 hours.

Yes. We offer fully managed dedicated servers and private cloud solutions for organisations that require dedicated resources, enhanced compliance, or custom hardware specifications.

Response times depend on plan: Starter — 24 hrs, Business — 4 hrs, Enterprise — 1 hr. Critical outages are treated as P1 incidents with 15-minute response regardless of plan.

Yes. For managed IT support contracts in Kampala, we offer on-site visits. Clients in Nairobi and Dar es Salaam also have on-site coverage through our regional offices.